Frequently Asked Questions

Each Legends of Sound piece is made-to-order by trusted production partners. Your order is routed to the closest available fulfillment center whenever possible to reduce shipping time and environmental impact.

Main production partners & regions include:

• Printful – facilities in the USA, Europe, and additional international locations.
• TPOP (France) - ships everywhere except to the USA due to recent tariffs.
• Art of Where (Canada) – selected apparel, accessories, and art products.

The exact facility depends on the product type, size, your shipping address, and regional stock. Think of it as a global orchestra of makers, all working to bring your piece to life.

We currently ship to the USA, Canada, much of Europe, and selected countries worldwide. Availability can vary by product and production partner.

Examples of regions we serve include:

• USA & Canada
• Europe – including Austria, Belgium, France, Germany, Italy, Spain, Portugal, the Netherlands, the Nordics, the UK, Switzerland and more
• Worldwide (selected countries) – such as Australia, New Zealand, Mexico, Chile, Israel, Japan, South Korea, Singapore, Hong Kong SAR, South Africa, the UAE, Qatar, Thailand, Taiwan and others

TPOP-fulfilled products are unfortunately not available in the USA due to recent tariffs. If you are browsing from the United States, those items will not appear in the store.

For the most accurate and current list of destinations, please see our Shipping Policy and the options shown at checkout.

Depending on your country’s regulations, your order may be subject to VAT, GST, customs duties, or other import fees once it arrives in your country.

These charges are not collected by Legends of Sound and are the responsibility of the customer. We always aim to fulfill from the closest regional facility to minimize the likelihood of customs charges, but cross-border shipping can still occur depending on stock and product type.

If you are unsure how your country handles imported goods, we recommend checking with your local customs office before placing an international order.

Every Legends of Sound piece is made-to-order. Your order goes through two stages: production (creating the item) and shipping (delivering it).

Average production times

Production generally takes 2–7 business days for most products, including:

• Apparel & hats
• Wall art & posters
• Home & lifestyle goods

During peak seasons (such as major holidays), production may take slightly longer, but most orders are completed within this window.

Typical shipping times (after production)

• USA & Canada: approx. 3–7 business days
• Europe: approx. 3–10 business days
• Worldwide: approx. 7–21 business days

Shipping rates & free shipping thresholds

Shipping costs are calculated at checkout based on your region and the items in your cart. Current free-shipping thresholds are:

• USA & Canada: Free shipping over $50
• Europe: Free shipping over 50 €
• Worldwide: Free shipping over $100
• Exception: Free shipping not available for Canvas Art

Your total time from order to delivery is:
Production time + Shipping time.

For full details, please refer to our Shipping Policy.

Different products are produced in different specialized facilities—your apparel, wall art, and accessories may all come from separate locations. To avoid delaying any part of your order, we ship items as soon as they’re ready.

As a result, your order may arrive in more than one package, each with its own tracking number. This is normal and simply means your pieces are coming from different parts of the “orchestra.”

Every Legends of Sound item is made-to-order with a focus on quality and longevity. We use:

• Premium fabrics, papers, and materials
• High-quality printing and embroidery methods designed for detailed artwork
• Regional production whenever possible to shorten shipping distance
• A made-to-order model that reduces overproduction and waste

This means your piece is created specifically for you when you order—a fresh “pressing” rather than old stock.

Shipping costs are calculated automatically at checkout, based on:

• Your shipping destination
• The number of items in your order
• The types of products (for example, apparel vs. posters or home goods)

We only charge what is needed to ship your order safely and reliably—no hidden surcharges or “mystery” fees. Free-shipping thresholds for your region will also be displayed at checkout.

Because each item is made-to-order, there is a short window for changes or cancellations. If you need to adjust or cancel your order, please contact us as soon as possible after placing it at support@legendsofsound.shop

Once production has begun, we’re usually unable to modify or cancel the order, but we will always do our best to assist and find a helpful solution whenever timing allows.

Damaged, misprinted, or defective items

Because every item is made-to-order, we do not hold inventory—but we stand behind the quality. If your item arrives damaged, misprinted, defective, or incorrect, we will gladly offer a replacement or refund for the affected item at no cost to you.

You have 30 days from the day your order is marked as delivered to report an issue and request a replacement or refund. After 30 days, we may not be able to guarantee a free replacement, but we will review your situation and do our best to help.

Size issues & change of mind

Because all items are produced on demand specifically for each order, we’re not able to accept returns or exchanges for:

• Incorrect size selection
• Change of mind or buyer’s remorse
• Color preference when the item matches the product description

Please double-check the size charts and product details before ordering. If you’re unsure, you’re always welcome to reach out for guidance before you purchase.

For full details, please review our Refund & Return Policy.

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. If your order ships in multiple packages, each shipment will have its own tracking number and confirmation email.

If you haven’t received tracking details within a few days after the estimated production window, please check your spam or promotions folder, or contact us and we’ll be happy to help you locate it.